Whittaker Controls - Aviation Spare Parts List

This catalog contains the majority of Whittaker Controls’ proprietary detail components, subassemblies, end assemblies, and selected non-proprietary standard parts used on 707, 727, 737, 747, 757, 767, 777, A300, A310, A320, A321, A330, A340, DC-8, DC-9, DC-10, L-1011, Saab 340 and Saab 2000 aircraft.

Orders and inquiries

For routine, emergency and AOG requirements:
TELEPHONE: (818) 764-2780 - working hours
TELEPHONE: (818)-298-0950 - off hours (AOG SPARE PARTS ONLY)
TELEPHONE: (818)618-4306 – off hours (AOG REPAIRED UNITS ONLY)
Address orders and inquiries to:
Whittaker Controls, Inc.
Commercial Sales
12838 Saticoy Street
North Hollywood, California 91605, U.S.A.
Attention: Spares Order Desk
Fax Number: (818) 759-2191
Email Address: MFC-WKR-SPARESSALES@meggitt.com
SITA Number: LAXPSXD

Prices

Prices in this catalog are effective for spare parts orders received by Whittaker Controls on or after January 01, 2010 and will remain valid for orders placed through December 31, 2010. The prices set forth in this catalog are intended for use by airlines, OEMs and aircraft operators as defined by ATA. Whittaker Controls reserves the right to offer alternate pricing for other users of our equipment. Spare parts orders entered prior to this date will be priced based on outstanding quotations made by Whittaker Controls.
Unit prices are quoted FOB North Hollywood, California, U.S.A., and include packaging, which will generally conform to ATA 300 specifications. Every effort will be made to follow your instructions as to method of shipment. If materials are to be insured for your account during transit, please so indicate on your orders.
To improve delivery and better support customer needs, the minimum order shall be limited to $200.

Quotations - spare parts price and delivery

Upon request, Whittaker Controls will provide price and delivery quotations for Whittaker Controls’ proprietary spare parts not listed in this catalog. Such quotations are firm and will remain in effect for the period of time specified in the quotation. (Not less than 90 days.)
For quote on request (QOR) items, contact the factory for price and delivery information.
Response to Quotations: Normal - 7 business days
Expedited - 24 hours

Purchase order acknowledgements

Purchase orders may be placed with Whittaker Controls by telephone, FAX, letter, electronically, formal purchase order or other written instruments. Such orders should specify the order number, part number, nomenclature, quantity, ship to, method of shipment, and Whittaker Controls’ price, if available. Whittaker Controls will prepare purchase order acknowledgments only where exception is taken to the originally ordered part number or price changes. Complete status of every open order can be supplied upon request.

Expedited priorities

Whittaker Controls recognizes that, on occasion, an airline will require parts in less than normal reorder lead-time. In response to this need, and in general accord with the World Airline Supplier's Guide, we have established the following priorities for processing expedite requirements:

Definition	Response Time
1. Aircraft grounded by parts or parts requirement	Within four (4) hours
2. Imminent AOG or work stoppage. Parts required by (give date).	Within twenty-four (24) hours
3. Parts required in less than normal lead-time	Within three (3) days

Communications standard

Respond to inquiries within the following target periods: FAX Within twenty-four (24) hours EMAIL Within twenty-four (24) hours LETTER Within ten (10) working days TELEPHONE Within eight (8) hours P.O. OR RFQ Within ten (10) days

Holiday operations

As in the past, Commercial Sales' normal operations suspend at 4:00 p.m. the day preceding a holiday and resume at 7:30 a.m. the day following a holiday. During these holidays, the off hours phone will continue to be in operation 24 hours a day to support your fleet emergency requirements.

Return of parts (under warranty or otherwise)

Whittaker Controls, Inc.
Commercial Spares
12838 Saticoy St.
North Hollywood, CA 91605
Whittaker Controls, Inc.
Commercial Spares
c/o James G. Wiley Company*
Phone +1 (310) 641-6422

Repair Station
12838 Saticoy St.
North Hollywood, CA 91605
U.S.A.

On Airway Bill Please Mark:
"Also Notify James G. Wiley Company"

Phone: +1 (310) 641-6422
Fax: +1 (310) 641-0794

*Note: James G. Wiley is Whittaker’s customs broker at Los Angeles International Airport. Above fax and phone numbers are for Whittaker’s customs broker only.